2550 W. MAIN STREET, SUITE 301
ALHAMBRA, CA 91801
PHONE: (626) 457-6900
FAX: (626) 457-6923
• Your Information
• Your Rights
• Our Responsibilities
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
When it comes to your health information, you have certain rights.
This section explains your rights and some of our responsibilities to help you.
|Get a copy of your health and claim records||· You can ask to see or get a copy of your health and claims records and other health information we have about you. Ask us how to do this.· We will provide a copy of summary of your health and claims records, usually within 30 days of your request. We may charge a reasonable,
|Ask us to correct health and claims records||· You can ask us to correct your health and claims records if you think they are incorrect or incomplete. Ask us how to do this.· We may say “no” to your request, be we’ll tell you why in writing within 60 days.|
|Request confidential communications||· You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.|
|Ask us to limit what we use or share||· You can ask us not to use or share certain health information for treatment, payment, or our operations.· We are not required to agree to your request, and we may say “no” if it would affect your care.|
|Get a list of those with whom we’ve shared information||· You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.|
|Get a copy of this privacy notice||· You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.|
|Choose someone to act for you||· If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.· We will make sure the person has this authority and can act for you before we take any action.|
|File a complaint if you feel your rights are violated||· You can complain if you feel we have violated your rights by contacting us using the information on page 1.· You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to:
200 Independence Avenue, S. W., Washington, D.C., calling 1-877-696-6775, or visiting
· We will not retaliate against you for filing a complaint.
For certain health information, you can tell us your choices about what we share.
If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will
follow your instructions.
|In these cases, you have both the right and choice to tell us to:||· Share information with your family, close friends, or others involved in payment for your care.· Share information in a disaster relief situation.· Contact you for fundraising efforts.
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we
believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to your
health and safety.
|In these cases, we never share your information unless you give us written permission:||· Marketing purposes· Sale of your information.|
Our Uses and Disclosures:
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
|Help manage the health care treatment you receive||· We can use your health information and share it with professionals who are treating you.||Example:
A doctor sends us information about your diagnosis and treatment plan so we arrange additional services
|Run our organization||· We can use and disclose your information to run our organization and contact you when necessary.
· We are not allowed to use genetic information to decide whether we will give you coverage and the price of that coverage.
This does not apply to long term care plans.
We use health information about you to develop better services for you.
|Pay for your health services||· We can use and disclose our health information as we pay for your health services.||Example:
We share information about you with dental plan to coordinate payment for your dental work.
|Administer your plan||· We may disclose your health information to your health plan sponsor for plan administration.||Example:
Your company contracts with us to provide a health plan, and we provide your company with certain statistics to explain the premiums we
How else we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and
research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see:
|Help with public health and safety issues||· We can share health information about you for certain situations such as:o Preventing diseaseo Helping with product recallso Reporting adverse reactions to medicationso Reporting suspected abuse, neglect, or domestic violenceo Preventing or reducing a serious threat to anyone’s health or safety.|
|Do research||· We can use or share information for health research.|
|Comply with the law||· We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.|
|Respond to organ and tissue donation requests and work with a medical examiner or funeral director||· We can share health information about you with organ procurement organizations· We can share health information with a coroner, medical examiner, or funeral director when an individual dies.|
|Address workers’ compensation, law enforcement, and other government requests||· We can use or share health information about you:o For workers’ compensation claimso For law enforcement purposes or with a law enforcement officialo With health oversight agencies for activities authorized by law.o For special government functions such as military, national security, and presidential protective services.|
|Respond to lawsuits and legal actions||· We can share health information about you in response to a court or administrative order, or in response to a subpoena.|
|Conduct outreach, enrollment, care coordination and case management||· We can share your information with other government benefits programs like Covered California for reasons such as outreach, enrollment, care coordination, and case management.|
|Appeal a NECC decision||· We can share your information if you or your provider appeals a NECC decision about your health care.|
|Apply for full scope Medi-Cal||· If you are applying for full scope Medi-Cal benefits, we must check your immigration status with the U.S. Citizenship and Immigration Svcs.|
|Joined a managed care plan||· If you are joining a new managed care plan, we can share your information with that plan for reasons such as care coordination and to
make sure that you can get services on time.
|Administer our programs||· We can share your information with our contractors and agents who help us administer our programs.|
|Comply with special laws||· There are special laws that protect some types of health information such as mental health services, treatment for substance use
disorders, and HIV/AIDS testing and treatment. We will obey these laws when they are stricter that this notice.
We will never market or sell your personal health information.
· We are required by law to maintain the privacy and security of your protected health information.
· We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
· We must follow the duties and privacy practices described in this notice and give you a copy of it.
· We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your
mind at any time. Let us know in writing if you change your mind.
For more information see:
Change to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The notice will be available upon request, on our
website, and we will mail a copy to you.
Effective Date: September 23, 2013.
This Notice of Privacy Practices applies to the following organizations.
· This notice applies to all NECC programs, including Medi-Cal. For a full list of programs currently run by NECC, please visit our website at
For More Information
DHCS does not have full copies of your medical records. If you want to look at, get a copy of, or change your medical records, please contact your doctor,
dentist, or health plan first.
Northeast Community Clinic
Administration – HIPAA Privacy Officer
2550 W. Main Street, Suite 301
Alhambra, CA 91801
Phone – 1-626-457-6900
Fax – 1-626-457-6923
Office of Civil Rights
Department of Health and Human Services
2201 Sixth Avenue Mail Stop RX-11
San Francisco, CA 94102
1-800-368-1019 (any language) or 1-800-537-7697 (TDD)
1-415-437-8329 – Fax
Officer, D. P. (2013, September). DHCS – Notice of Privacy Practices (NPP) . Retrieved from California Department of Health Care Services: